vispr
1. Scope
This policy covers the personal information vispr collects when you use our mobile app or visit this website. It does not cover the practices of third-party services we link to or rely on, which have their own privacy policies.
2. Information we collect
Account & profile information
- Your mobile phone number, used to create and verify your account via OTP.
- Any name, profile details, or preferred language you add to your account.
- If you apply to become a host: a short voice-intro recording, submitted for internal review only.
Usage & call data
- Call metadata such as call duration, timestamps, and which language queue a call was matched in. We do not record or store the audio content of your calls.
- In-app activity such as coin purchases, coin balance, and earnings balance (for hosts).
- Basic device and app information (device type, OS version, app version, crash logs) used to keep the app working reliably.
Payment information
- We use a third-party payment gateway to process coin purchases. vispr never sees or stores your full card number, CVV, or UPI credentials — these are handled directly by our payment partner.
- We do store a record of the transaction (amount, coin package, status, and a payment reference ID) for accounting and support purposes.
3. How we use it
We use the information above to:
- create and secure your account, and verify you're old enough to use vispr;
- connect calls between callers and hosts, matched by language;
- process coin purchases and calculate host earnings;
- review host applications and investigate reports of misuse;
- send you service-related notifications (such as call alerts and account updates);
- maintain, debug, and improve the Platform's reliability and safety.
We do not sell your personal information to advertisers or other third parties.
5. Data retention
We keep account and transaction information for as long as your account is active, and for a reasonable period after account deletion where needed to meet our legal, accounting, or fraud-prevention obligations. A host's voice-intro recording is retained only as long as needed for the application review process, and is deleted afterward unless retained for a specific safety investigation.
6. Security
We use reasonable technical and organisational measures — including encrypted connections and access controls — to protect your information. No system is completely secure, so we can't guarantee absolute security, but we work to keep your data protected and to respond quickly if something goes wrong.
7. Your rights & choices
You can:
- access or update your profile information from within the app;
- request a copy of the personal data we hold about you;
- request deletion of your account and associated personal data — from inside the app, or via our account deletion page, subject to any legal or accounting retention requirements;
- block another user, and report any user whose behaviour concerns you.
To exercise any of these rights, contact us using the details on our Contact page.
8. Children's privacy
vispr is not intended for anyone under 18. We do not knowingly collect personal information from children. If we become aware that we've collected information from someone under 18, we will delete it and take steps to remove the associated account.
10. Where data is processed
vispr is operated from India, and our infrastructure and third-party providers may process data on servers located in India or other countries where those providers operate, always under contractual safeguards consistent with applicable data protection law.
11. Changes to this policy
We may update this Privacy Policy from time to time. We'll update the "Last updated" date above whenever we do, and for significant changes we may also notify you inside the app.
12. Contact & grievance
If you have a question, complaint, or request relating to your personal data, please reach out via our Contact page. We aim to acknowledge and address privacy-related requests promptly.